Strategic Planning and Mission Fulfillment

Institutional Planning is the annual assessment of progress toward achieving the College’s priorities and objectives. Strategic plan measures in each priority are evaluated to assess mission fulfillment. Mission fulfillment is defined as attaining 70% of all measures within the achieved or minimally achieved range. The achievement of each indicator is determined by comparing the current statistic with the threshold levels for each measure. These levels are:  

Green – Achieved
Yellow – Minimally Achieved 
Red – Not Achieved

Where metrics are not meeting the green threshold, College leadership determines the need for improvement which can mean establishing a new initiative or setting a new strategic project within an existing project.  Strategic projects are sets of activities that cut across college functions and are designed to drive improvement in a particular objective or priority area.

Continuous improvement also occurs within administrative teams, with the process being captured in SAO plans. Each team develops a set of Service Area Outcomes (SAOs), which are statements about the quality, efficiency, or effectiveness of the services or processes that team provides. SAOs align with objectives within the strategic plan, as each team’s work aligns with the College’s mission. These plans track the activities of the team, and annually progress is assessed using relevant metrics. SAO plans are tracked using Weave, a software solution which supports aligning SAO and strategic planning activities and metrics.   

Each service area and instructional program conducts a systematic review as a part of the institutional effectiveness process every five years. Instruction Program Reviews assess the content, direction and quality of an instructional program conducted by faculty and support quality improvement. Service Area Reviews similarly are conducted by teams and are designed to provide information about the services provided by the service area, list key SAOs, assess metrics used, analyze data collected in the service area, and describe projects conducted in past years. Recent reviews are included below: